Customer Case Study
Executive Summary
Omnipress was founded 40 years ago and quickly became the go-to communications service
provider for associations, helping them to produce educational content. Today, Omnipress
provides tools, technologies, services and expertise to hundreds of associations each year,
helping them manage, produce and distribute print and digital content for conferences, training programs, and publications.
In their earlier years, Omnipress did not utilize a dedicated fulfillment software system. As
business grew, they recognized that they would need a better way to manage orders and inventory. In researching their options for fulfillment solutions, VeraCore’s ability to offer both
order management and warehouse management functionality within a single platform, along
with their integration capabilities and history in print made them the clear choice. Since
their VeraCore implementation,, Omnipress has grown by leaps and bounds and continues to
evolve.
The Challenge
Once Omnipress recognized the need for a fulfillment system, the team began building their
list of must have items.
Omnipress was founded 40 years ago and quickly became the go-to communications service
provider for associations, helping them to produce educational content. Today, Omnipress
provides tools, technologies, services and expertise to hundreds of associations each year,
helping them manage, produce and distribute print and digital content for conferences, training programs, and publications.
While Omnipress had warehouse space to grow, the team recognized that sustained growth
would mean that they would need a better way to maintain their high levels of accuracy. With
business shifting toward the conference, training and publication space, accuracy and efficiency were more imperative than ever to meet strict deadlines.
Growing their fulfillment business also meant facing technical challenges. Some clients did
not have an ordering platform in place, while others had an existing ordering platform which
needed to integrate with the fulfillment system Omnipress would ultimately select. A platform
with easy shopping cart integrations was high on the priority list, along with having a single
system that could handle both OMS (Order Management System) and WMS (Warehouse Management System) capabilities.
The Solution
With both WMS and OMS capabilities and many integration options available, VeraCore emerged as the
frontrunner in fulfillment systems.
VeraCore’s WMS provides Omnipress with the tools they
need to ensure they maintain the high levels of accuracy they were accustomed to providing, while the OMS has
enabled them to tailor the system to the specific requirements of each organization they serve.
When engaging with a new fulfillment client, one of the
first steps in the process is establishing how the organization’s orders will be captured. Omnipress can now bring
a range of options to the table. If the organization does
not have an ordering platform, Omnipress is able to easily build a VeraCore portal, with functional requirements,
business rules regarding access to materials and the organization’s branding guidelines in place. Omnipress can
also provide the customer with a suite of management
reports and dashboards which enable them to monitor
and more effectively manage their programs.
If a customer has their own platform in place to capture
orders, VeraCore can integrate with the platform they are
using. This enables the organization’s system to transmit
orders to Omnipress in real-time as well as retrieve inventory levels, order status and other critical data.
The decision to implement VeraCore was a game changer. VeraCore is the foundation of our fulfillment offering, and enables us to provide cost-effective, high value-add solutions to the organizations we service.
Tracy Gundert
CEO, Omnipress
The Result
Omnipress has established itself as an industry leader, and their business continues to expand
year after year.
VeraCore’s reporting capabilities have allowed Omnipress clients to gain more transparency
and insight into their business than ever before. This has allowed them to make more informed business decisions, which has contributed to high levels of customer satisfaction.
With OMS and WMS capabilities, the team can efficiently handle client needs with the tools
and integrations required to handle nearly every fulfillment need.
Omnipress is now managing thousands of SKU’s in their warehouse and shipping thousands
of orders each month – something they’re able to accomplish with a sophisticated fulfillment
software system.
About Omnipress
Omnipress was founded 40 years ago to help associations and other organizations produce their educational content. Omnipress provides tools, technologies, services and expertise to over 500 associations each year, helping
them manage, produce and distribute high-quality, user-friendly print and digital content for their conferences, training programs and publications. For additional information, visit www.omnipress.com.
About VeraCore
VeraCore Software Solutions, Inc. has been providing order fulfillment and
warehouse management software to fulfillment companies, printers, e-retailers, and marketing service providers for over thirty years. Their
software solutions are found at the center of thousands of fulfillment programs across a wide range of
industries. Visit www.veracore.com for more information.
Warehouse and Order Management for Third-party Fulfillment
See how we help third-party fulfillment warehouses eliminate inefficiencies in their operation with software that allows their business to thrive and keeps customers happy.
Scheduling Your Veracore Fulfillment Demo Is Easy
And gain better insight to upscale your 3PL fulfillment operations.
Warehouse and Order Management for Third-party Fulfillment
See how we help third-party fulfillment warehouses eliminate inefficiencies in their operation with software that allows their business to thrive and keeps customers happy.
Scheduling Your Veracore Fulfillment Demo Is Easy
And gain better insight to upscale your 3PL fulfillment operations.
