For businesses to win (and retain) customers, they must leverage the supply chain. 3PL providers, in particular, can play a significant role.
How can 3PL providers increase or contribute to customer satisfaction? The answer is quite simple: technology. In this article, we’ll talk about how software solutions and technologies enable 3PL warehouses to help brands win customers and reduce overhead costs.
Companies work with 3PL providers for their order fulfillment. These warehouse and transportation specialists are hired because they can do the job better than in-house solutions. Hence, 3PLs can play a huge role in enhancing customer satisfaction for businesses. Here is how they can do so:
Faster Shipping Times
Customers today demand fast deliveries without problems. 3PL providers can make this happen. With large-scale specialized operations, these warehouses can speed up the order fulfillment process.
Additionally, they can extend courier cut-off times and hire extra personnel when managing seasonal peak loads. These strategies enable faster deliveries.
Software solutions such as VeraCore’s warehouse management systems enable them to streamline operations. It optimizes work processes and makes them more efficient, reducing errors during delivery.
Optimizing strategies and technologies enable 3PL warehouses to cater to and fulfill orders faster. In a world where instant gratification is the norm, 3PLs’ quick order fulfillment abilities benefit companies and customers alike.
If late delivery upsets customers, wrong orders will move them away from the brand. A business can lose 38% of customers due to a bad delivery experience. 3PLs can help you avoid such situations.
With quality controls and barcode scanning technologies, 3PLs can track all packages ensuring they are at the right place and headed to the right person. Barcode enables packages to be located at any stage in the fulfillment process, enabling you to intervene if things go wrong.
WMS enables real-time and accurate monitoring and recording of inventory. This ensures that 3PL warehouses dispatch the right products to the right customers. Customers get satisfied with the service and 3PLs save costs by reducing errors that could have been costly.
Error-free shipments are key for increased customer satisfaction. Software solutions can ensure that deliveries are error-free. They enable seamless communication between logistics companies, dispatchers, and drivers. The software also helps monitor loads from dispatch to delivery, ensuring smooth fulfillment. This level of monitoring and control is only possible through specialized software solutions.
Streamlining the Shipping Procedure
Companies rarely have the kind of access to distribution networks that 3PLs have. They are the distribution experts with strong relationships with private shippers and transportation companies. Hence, they can negotiate favorable rates, reducing delivery costs. 3PLs can also fill trucks and containers as they have multiple shipments and clients. This also spreads overheads, reducing transportation and shipment costs for companies.
3PLs use software solutions to coordinate and manage shipments. They can optimize routes and schedules, optimizing the transport process. Real-time tracking tools also encourage optimization by navigating traffic or weather issues.
Cutting Labor Costs
Warehouse and transportation labor costs can be crippling for businesses. 3PL warehouses have a significant cost advantage in this scenario. They spread their labor, technology, and transport overheads across the multiple companies they serve. They can afford to hire specialized and hire additional workers to manage traffic during seasonal peaks. Companies can manage increased orders without incurring significant costs if they partner with 3PLs.
3PLs use workforce management systems to effectively manage labor while servicing clients. By allocating labor efficiently they offer cost-savings to companies, which then only pay for labor services they’ve used.
Providing Better Technology
3PLs offer storage and logistics services and serve as technology partners for companies. These giants use technology to make their services more flexible and adaptable, enabling companies to diversify and better serve their customers. Technology like warehouse automation and warehouse management systems enable 3PLs to expand and cater to more customers efficiently, helping businesses grow.
Top-tier WMS, such as VeraCore, offer secure tracking, monitoring, and access to reliable distribution channels. By deploying this technology, 3PLs can meet the dynamic needs of the industry and provide better services to their clients. VeraCore has been the industry’s leading software solutions provider for logistics giants and 3PLs. Connect with us today and benefit from increased efficiency and reduced overhead costs. VeraCore is the technology partner you need for your business growth.
VeraCore is SaaS order and warehouse management software trusted by top fulfillment companies and 3PLs. Affordable, flexible, easy to use; VeraCore is everything you need to keep clients happy and run a lean operation.
With VeraCore, you can grow your business and handle any challenge with ease. Rules-based automation enables you to control all aspects of your warehouse operation and satisfy each of your clients’ unique requirements.
Hundreds of fulfillment service providers and 10,000+ fulfillment clients place VeraCore at the “core” of their business to get the job done right, for over 40 years.