Karol Fulfillment Case Study

Karol Fulfillment Optimizes Order Processing with VeraCore

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Karol Fulfillment is a turnkey fulfillment house featuring a unique team of experts who offers a range of Fulfillment and printing services that put the most powerful package into the hands of their customers. Adapting to the needs of their customers, Karol Fulfillment has successfully evolved from the days of the days of 16mm film and tubs of mail to now real-time e-commerce and on-demand reporting, providing the support required to complete their customers’ mission. In-house services cover print Fulfillment like inserts and perfect-bound books, CD and DVD duplication, kit assembly and ad specialty promos. Complete order fulfillment brings it all together with custom reports and back-end IT integration.

Karol Fulfillment is a turnkey fulfillment house featuring a unique team of experts who offers a range of Fulfillment and printing services that put the most powerful package into the hands of their customers. Adapting to the needs of their customers, Karol Fulfillment has successfully evolved from the days of the days of 16mm film and tubs of mail to now real-time e-commerce and on-demand reporting, providing the support required to complete their customers’ mission. In-house services cover print Fulfillment like inserts and perfect-bound books, CD and DVD duplication, kit assembly and ad specialty promos. Complete order fulfillment brings it all together with custom reports and back-end IT integration.

The Challenge

The order processing and fulfillment system that Karol Fulfillment had in place did not scale to the growing requirements of their customers. The growing complexities of customer requirements were very labor intensive, which was having a negative impact on both production time and quality. Basic tasks such as loading and mapping data into their previous systems were overly expensive and taking days instead of minutes. Karol Fulfillment needed a more comprehensive system that was designed specifically to help manage highly complex order processing and fulfillment.

The Solution

Karol Fulfillment found that VeraCore could enable them to offer the complex order processing and fulfillment services their customers were looking for. VeraCore would allow them to eliminate manual steps and move some processes from taking days to occurring in real-time.  The reduction in labor intensity would also improve quality. Having a systems that was a real-time, web based system that provided comprehensive warehouse management, automated reporting, as well as the ability to allow customers direct access to run reports themselves would also be of tremendous value to Karol Fulfillment.

“In addition to significantly reducing labor costs, processing times, and increasing quality, VeraCore enabled us to become more viable to customers with smaller complex requirements, which has expanded our target market” stated Michael Kincheloe, Executive VP at Karol Fulfillment.

The Result

In just over a year since VeraCore has been deployed, Karol Fulfillment has been able to benefit from considerable operational efficiencies.  That process of mapping a file went from costing $2500 and taking 5-7 days to now mapping on the fly at no additional cost. Additionally, Karol Fulfillment was able to streamline processing for several of their major customers, reducing costs and time associated with fulfilling their orders.

Karol Fulfillment has found additional benefit in being able to offer their customers online access, which can be customized to each of their customers’ requirements and has reduced inquiries into their team. The Shopping Cart capabilities has also proved to be an excellent added feature that they can offer their customers enabling them to offer a comprehensive backend solution for their customers.

Karol Fulfillment is located in Wilkes-Barre, PA. For more information about their fulfillment services, please visit their website.



In addition to significantly reducing labor costs, processing times, and increasing quality, VeraCore enabled us to become more viable to customers...

Mike Kincheloe, Karol Fulfillment
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